We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat the personal information that you provide.

1) The information that we collect

We may collect, store and use the following kinds of personal data:

a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)

b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or charitable donations you make (including the purchase of products, alternative gifts, event tickets or donations towards our work)

c) information that you provide to us for the purpose of registering with us (including information required to claim Gift Aid on your behalf)

d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including both print and electronic communications)

e) any other information that you choose to send to us.

2) Use of cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website and to keep track of the contents of your shopping/donation basket. We may use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Our payment services providers may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including the SPANA website.

3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

a) administer the website

b) improve your browsing experience by personalising the website

c) enable your use of the services available on the website

d) send to you goods purchased via the website, supply to you services purchased via the website and process donations you make via our website

e) send statements and invoices to you, and collect payments from you

f) send you general (non-marketing) communications if you have opted in to receive them

g) send you email notifications and/or newsletter which you have signed up for

h) provide third parties with statistical information about our users, but this information will not be used to identify any individual user

i) deal with enquiries and complaints made by or about you relating to the website and where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with your requests

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Worldpay and RSM2000. You should only provide your personal information to Worldpay and RSM2000 after reviewing their privacy policies (available at and We will share information with Worldpay and RSM2000 only to the extent necessary for the purposes of processing payments you make via our website.

4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

a) to the extent that we are required to do so by law;

b) in connection with any legal proceedings or prospective legal proceedings;

c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) and

Except as provided in this privacy policy, we will not provide your information to third parties.

5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us (and our service provision partners) will be encrypted using SSL technology.

We do not store credit or bebit card numbers on our servers. This information is held by our Payment Processor, Worldpay.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing us at

9) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please email us at or write to us at SPANA, 14 John Street, London, WC1N 2EB


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